Hi, I’m Ale
I build learning programs that help customers put what they learn into practice. My career spans product management, marketing, customer success, and global education. As a speaker, trainer, and writer, I bring that experience to helping teams and customers make sense of complex topics.
See my experience
Skills
Customer success & education
Customer onboarding, lifecycle programs and retention, instructional design, learning management systems, and certifications
Product & marketing
Product roadmaps, agile delivery, multilingual campaigns, and digital customer journeys
Global delivery & communication
Distributed team leadership, webinars and events, localization, public speaking, training, and writing
Revenue operations & AI
Pipeline influence and lead qualification, platform migrations and integrations, AI workflows and automation
Experience
- Dec 2024 onward · Massachusetts, United States
Director, Customer Education · Wiley
Led a global team delivering live and self-paced education for B2B and B2B2C customers across the Americas, Europe, the Middle East, Africa, and Asia-Pacific. Designed digital customer journeys. Launched a customer academy (LMS).
- Jul 2020 – Dec 2024 · Connecticut, United States
Associate Director, Customer Training · Wiley
Designed onboarding for institutional sales teams and launched a multilingual training hub. Partnered with Sales Operations to connect education with account priorities.
- Mar 2019 – Jul 2020 · New York City, United States
Global Customer Success Training Manager · Wiley
Built training hubs for research products, led a global webinar program, and helped sales teams in Latin America train their customers.
- May 2017 – Feb 2019 · New York City, United States
Product Manager · Wiley
Launched a multilingual learning product for researchers. Used customer feedback to prioritize the roadmap and led sprint planning with instructional designers.
- Feb 2016 – Apr 2017 · New York City, United States
Marketing Associate → Marketing Manager · Wiley
Researched competitors and introduced a new service to Latin American customers. Led Spanish localization and quality review for an e-learning program.
- May 2010 – Jan 2016 · New York City, United States
Assistant Development Editor and Project Editor · Wiley
Developed learning materials for universities, coordinating authors, subject experts, and international vendors. Conducted market research and reported findings to leadership.
- May – Jul 2014 · New York City, United States
Social Media Strategist · Savana Medica
Helped plan the company’s social media presence.
- Sep 2011 – Feb 2014 · New York City, United States
Freelance Journalist
Covered arts and culture for Tendencias Fashion Magazine.
- Nov 2009 – May 2010 · New York City, United States
Editorial Intern, World Languages · Wiley
Worked on world-language publications.
- 2009 · Alicante, Spain
Bilingual Primary School Teacher · King's College, The British School Of Alicante
Taught in a bilingual primary school.
Education
- University of Maryland Global Campus
- Seton Hall University
- New York University
- Pratt Institute
- General Assembly
- Universitat d’Alacant
University of Maryland Global Campus
Master’s in Management, in progress
New York University
Studies in learning design, educational technology, agile management, and organizational leadership.
Seton Hall University
Transformative Leadership Executive Program
Pratt Institute
UX/UI Design Certification
General Assembly
Product Management Certification
Universitat d’Alacant
MA and BA in Sworn Translation (Legal), English, French, and Italian
Universitat Oberta de Catalunya
BA in Philosophy and Humanities, in progress
Prosci
Certified Change Management Practitioner
AI credentials and courses
Claude (Anthropic)
AI Capabilities and Limitations
AI Fluency
Building effective human-agent teamsNew York University
Certificate in Advanced AI and Communications: Workflows, Automation, and Ethics
LinkedIn Learning
Applications of Generative AI in Learning and Development
Ethics in the Age of Generative AI
Generative AI: Business and Legal Concerns for Creatives
The State of AI and Copyright
Tools
I lead software implementations from vendor selection, procurement, and contracting through launch, including platform integrations and migrations.
AI & automation
Claude, Microsoft Copilot, ChatGPT, Perplexity, Synthesia
Learning & delivery
Skilljar, LearnUpon, Articulate, Easygenerator, Zoom, GoToWebinar, Brightcove
Customer success & analytics
Salesforce, Gainsight, Staircase AI, Power BI, Adobe Analytics
Web & content
Adobe Experience Manager, Webflow, Uberflip, Cloudinary
About me
I’m from Spain and have lived in the United States for nearly 20 years. I’m bilingual in Spanish and English. I love studying, and in my spare time I’m working toward a BA in philosophy and humanities.